Refunds and cancellations

The short version

Credit packs are one-time purchases, not subscriptions — there's nothing to cancel. You're only charged credits for renders that actually complete; a technical failure never consumes a credit. Beyond that, purchases are generally final once credits have been used, with the exceptions below.

What you're buying

A credit pack ("Starter" or "Big") is a one-time purchase of a fixed number of renders, processed through Stripe Checkout. There is no recurring billing or subscription — you pay once and receive credits.

Credit expiry

Purchased credits are valid for 12 months from the date of purchase. If you buy an additional pack while an earlier one is still active, the combined balance keeps the expiry date of the older purchase — topping up doesn't reset the clock on credits you already hold. Unused credits that pass their expiry date are forfeited and cannot be restored, refunded, or extended.

Failed renders don't cost you a credit

If a render fails for a technical reason (an AI provider outage, a moderation block, a server error), no credit is deducted. For a batch of variations, you are only charged for the number of renders that actually completed successfully — not the number requested.

General refund policy

Because credits are consumed immediately as you use them, and because access to the Service begins right after purchase, credit-pack purchases are final and non-refundable once any credit from that pack has been used, except as required by law or described below.

If you haven't used any credits from a pack, contact us within 14 days of purchase at support@rsrventures.ca and we will refund it in full.

If you're in the UK or EEA

Consumers in the UK and EEA normally have a 14-day right to withdraw from a purchase of digital content. That right can be waived if a trader obtains your explicit advance consent to start delivering the content immediately and your acknowledgment that doing so forfeits the withdrawal right. Our checkout flow does not currently collect that specific consent, so if you are a UK or EEA consumer, you may request a full refund within 14 days of purchase even if you've started using your credits, by emailing support@rsrventures.ca. We may deduct the value of credits already used from the refund where permitted by law.

Billing errors and discretionary refunds

If you were charged in error (duplicate charge, wrong pack, a bug that deducted credits without producing a render), contact support@rsrventures.ca and we'll investigate and correct it. Refunds outside the situations above are granted at our discretion.

How refunds are paid

Approved refunds are issued to your original Stripe payment method. Stripe and your bank or card issuer typically take 5–10 business days to post the refund after we process it.

Chargebacks

If you have a billing concern, please contact us before filing a chargeback with your bank or card issuer — most issues can be resolved faster this way. Fraudulent chargebacks may result in your access being suspended.

Changes to this policy

Material changes will be reflected in a new "Last updated" date at the top of this page. Changes don't apply retroactively to purchases already made.

Contact

Refund requests or billing questions? support@rsrventures.ca